Privacy & cookies

Richard House Children’s Hospice is committed to respecting and protecting your privacy. Once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Richard House.

What information we collect

On our website you can make requests and register to receive materials. The types of information collected on these pages are name and contact information.

How we use your information

Richard House uses your information to better understand your needs and provide you with information. We may also use your information to contact you or to provide you with information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such information, normally via an opt out tick box on a form.

Who we share your information with

Richard House will not sell, rent, or lease your personally identifiable information to others.

Security of information

Richard House is committed to ensuring the security of your information. We have put in place appropriate physical, electronic, and procedures to secure the information we collect on our website.


By using this site you agree that we may use cookies solely for the purpose of recording your visit to make your future visits more productive. The website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and deleted when you close your browser. No personally-identifiable data is collected. Examples of the sort of information that is collected via session cookies include (this list is not exhaustive):

1. The last search term that you used within the site

2. Your preference in terms of accessible viewing options

3. A unique ID to track your session from page to page, which is vitally important should you sign into the site

4. Identifying which page you are looking at within a multi paged index of content, or search results.

Certain cookies are persistent, meaning they last beyond your session, enabling an enhanced user-experience when you return to the site. A non-exhaustive list of examples of the use of persistent cookies includes:

1. The option to “remember my username” when signing in to the extranet

2. Voting in a poll, so that you are prevented from voting again.

We use Google Analytics to evaluate how well our website is working. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits to the site.


For further details on the cookies set by Google Analytics, please refer to the Google Code website.

From time to time, we may embed external content from third-party websites (e.g. Facebook and YouTube) within our website. These websites may utilise cookies and the privacy policy that will apply to such third-party content will be published on the website of that third-party content provider.

Principles of data protection outlined in the Data Protection Act

Anyone processing personal data must comply with the eight enforceable principles of good practice. These state that data must be:

1. Fairly and lawfully processed

2. Processed for limited purposes

3. Adequate, relevant and not excessive

4. Accurate

5. Not kept longer than necessary

6. Processed in accordance with the data subject’s rights secure

7. Not transferred to countries without adequate protection

Children’s privacy

The safety of children is very important to us. We will only display the name of a child or family and associated information if we have consent from the family involved.

Notification of change of privacy policy

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to accept such changes.