Useful resources and links

 Annual Review

Our Annual Review reflects on the last year at Richard House and shows you where we spent our time and money and the impact of this.

Read our latest Annual review

Quality Accounts

Our Quality Account, published annually, is a report about the quality of our services.

Read our Quality Account report

The Richard House complaints policy

We welcome any comments or complaints and are committed to dealing with these fairly and effectively.

Data protection policy

We ensure that all data that is collected is used fairly and lawfully.

Care Quality Commission report

Our Care services are regulated and audited by the Care Quality Commission (CQC).

Local Offers

Each borough publishes ‘Local Offer’, which is a directory of resources to help children, young people and their families plan their support needs. Here are the local offers for the key boroughs that we work in: NewhamTower HamletsCity and HackneyWaltham ForestBarking and Dagenham.

Useful organisations

Children’s Hospices across London (CHaL) – Network of five children’s hospices (including Richard House) in London
Care Compass – An information and support website for people facing a life-limiting condition
Child Bereavement UK – Supports families and educates professionals when a baby or child dies or is dying, or when a child is facing bereavement
Contact a Family – Supports families with disabled children across the UK
The Council for Disabled Children – The umbrella body for the disabled children’s sector in England
Family Lives – Parenting and family support online, via a helpline and through parenting classes
Hospice UK – Helping hospice care providers to deliver the highest quality of care to people with life-limiting or terminal conditions and their families
In Control – A national charity working for an inclusive society where everyone has the support they need to live a good life and make a valued contribution.
Information, Advice and Support Services Network – The IASS Network provides training and support to local Information Advice and Support (IAS) Services across England.
KIDS – Working to empower disabled children and young people to develop their skills and abilities
Together for Short Lives (TfSL) – A UK charity speaking for all children with life-limiting conditions. The charity publishes useful publications for professionals and families including A Family Companion, a step by step guide through the processes that take place following diagnosis of a life-limiting or life-threatening condition
Newham Council – Links to organisations supporting children and young people with disabilities
St Joseph’s Hospice – Adult hospice in Hackney – together we run the transition programme
The Palliative Hub – Information for those involved in the care of a children and young person with palliative care needs. Primarily aimed at those living in the Republic of Ireland and Northern Ireland but with useful informative for all